Shipping & Delivery Policy

Effective Date: March 2025

At HenrikValo.com, we strive to provide you with high-quality products and a seamless shopping experience. Below are the details regarding our shipping, delivery, and return policies.

Order Fulfillment

  • Processing Time: All products are made to order. It typically takes 2–5 business days to create and fulfill your order before shipment.

Shipping

  • Shipping Time: After fulfillment, shipping times vary based on your location:
    • USA: 3–4 business days
    • Europe: 2–6 business days
    • Rest of the world: 5–15 business days
  • Shipping Rates: We are pleased to offer free shipping worldwide.
  • Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking link to monitor your shipment’s progress.

International Shipping

  • Customs Fees: Shipments outside the United States or European Union may be subject to customs duties or import taxes, depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the recipient.
  • Contact Information: To ensure smooth delivery, please provide a valid phone number during checkout. This helps avoid lost shipments and supports faster delivery.

Returns and Exchanges

  • Damaged or Defective Items: If you receive a damaged or mislabeled item, please contact us within 30 days of delivery with a description and photo. We will arrange a replacement or refund.
  • Incorrect Address or Unclaimed Packages: If a package is returned due to incorrect address or unclaimed delivery, we’ll hold it for 30 days. Contact us during this time to arrange reshipment (additional shipping costs may apply).
  • Buyer’s Remorse: All products are made to order. We do not accept returns or offer refunds for buyer’s remorse or incorrect sizing. Please refer to sizing charts before purchase.

Contact Us

If you have any questions or concerns, feel free to reach out:

This policy ensures transparency and sets clear expectations for our valued customers.